Sep 3, 2010

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e-Workshop Total Customer Experience (TCE)
Model Building for Financial Services
Thank you for your interest of the captioned program. Please use this page to register online and we will send you an email confirmation by return. If you do not receive our confirmation within 5 working days after submission, please contact Ms. Alice Tse via alice@g-cem.org or call 8621.6132.9932.
 
Company Name:
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Program fee is USD1,000 per person.

Group discount of USD950 per person is available for a group of 3 or more attendees to register together from the same company.

The fee includes reading materials (for e-Readings), training fee (for e-Workshop), and consultation fee (for e-Coaching).
 
Special Remarks (if any):
 
1. Acceptance is subject to the discretion of the Organizer. Applications, upon full payment, will be processed on a first-come-first-served basis.
2. Subject to confirmation of registration and completion of full payment, pre-workshop e-Readings, e-Workshop lecturing materials and detailed instructions to install an online application will be emailed to attendee prior relevant deadlines.
3. The e-Workshop is a live online workshop. No recorded version will be available.
4. The e-Coaching session must be arranged at least two weeks in advance. Date and time must be mutually convenient and agreed to by both Program Leader and participant.
5. The e-Coaching session may take place by telephone (participant originates call), or on Skype.
6. The e-Coaching session must be used by the participant within three months of the e-Workshop.
7. When a program is over-subscribed, additional classes may be opened. Applicants will be notified of the new time whenever applicable; when a program is under-subscribed, original class may be cancelled. Full refund will be arranged within 30 days of the cancellation.
8. All readings and training materials obtained are strictly for attendee educational purpose. G-CEM owns the copyrights of all program materials and no reproduction is allowed without the prior written consent of G-CEM.
 
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